Last Updated: 12/7/2025
Rebirth Labs is committed to providing high-quality research-grade materials.
Due to the nature of our products, all sales are final.
- All Sales Are Final
Because our products are laboratory research materials, we cannot:
- Accept returns
- Offer exchanges
- Provide refunds
Once an order is placed and shipped, it is considered complete and final.
- Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item(s) received
- A clear photo of the packaging and shipping label
We will review the issue and provide a resolution, which may include:
- Replacement of the damaged item
- Partial or full store credit
We do not provide monetary refunds except in rare cases where replacement is not possible.
- Lost or Stolen Packages
Once a package is marked delivered by the carrier, we are no longer responsible for:
- Lost packages
- Stolen packages
- Delivery errors caused by incorrect addresses
We recommend contacting the carrier to initiate a trace or claim.
4. No Returns on Research-Use Materials
For regulatory and quality-control reasons, we cannot accept returns of:
- Opened items
- Unopened items
- Research chemicals or peptides
- Temperature-sensitive products
- Any items shipped outside standard conditions
This ensures product integrity for all customers.
5. Contact for Issues
For questions or to report a damaged item:
info@rebirthlabz.com
Include your order number and photos for fastest assistance.
6. Agreement to This Policy
By placing an order on rebirthlabz.com, you acknowledge and agree to this Refund & Returns Policy.